ITIL® 4 Strategist Direct
Plan and Improve
Overview
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIl 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.
Course Objective
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Who Should Attend
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
Prerequisites
While not strictly required, practical experience in IT service management will greatly enhance your learning experience.
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
- Identify the scope of control and within this:
- Know how to cascade objectives and requirements
- Know how to define effective policies, controls and guidelines
- Know how to place decision-making authority at the correct level
Module 2 - Understand the role of GRC and know how to integrate the principles and methods into the service value system.
- Understand the role of risk and risk management in DPI
- Understand how governance impacts DPI
- Know how to ensure that controls are sufficient but not excessive
Module 3 - Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement.
- Understand the nature, scope and potential benefits of organizational change management, the organizational change management practice 2 (including subsections)
- Know how to use the key principles and methods of Communication & OCM:
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Know how to establish effective interfaces across the value chain
FAQs
General Questions:
- What is the ITIL® 4 Strategist Direct Plan and Improve course about?
- This course focuses on equipping individuals with the skills to align IT services with business objectives, establish strategic direction, and implement continuous improvement methodologies.
- Who should take this course?
- This course is designed for IT service management professionals, managers, leaders involved in shaping IT strategy, and those seeking ITIL 4 Managing Professional or Strategic Leader designations.
- How does this course fit into the ITIL 4 framework?
- It’s a key component within the ITIL 4 framework, providing essential knowledge for strategic service management.
Other Common Questions
- Does the certification expire?
- ITIL 4 certifications generally do not expire.
- Where can I take the ITIL® 4 Strategist Direct Plan and Improve course?
- The course is offered by various accredited training organizations, both online and in-person.
- How does this course help me achieve ITIL 4 Managing Professional or Strategic Leader designations?
- This course is a core module within the ITIL 4 Managing Professional stream, and also contributes to the ITIL 4 Strategic leader stream.
Submit your interest today !
