Key Responsibilities:

Administrative Support:

• Assist the chief commercial with day-to-day administrative tasks, including preparing sales documents, proposals, and contracts.
• Maintain and update customer databases and sales records.
• Generate and distribute sales reports, forecasts, and other relevant documents as required.
• Coordinate and schedule sales meetings, conferences, and events.

Sales Coordination:

• Coordinate with internal departments
• Respond to customer inquiries and provide information about products or services.
• Work with internal/external stakeholders to identify training needs and create customized training solutions to meet those needs.
• Utilize data analysis and visualization tools to evaluate the effectiveness of training programs and make recommendations for improvements.
• Provide ongoing support to internal / external stakeholder to reinforce learning and ensure transfer of skills to the job.
• Develop and maintain relationships with subject matter experts to ensure training content is accurate and up-to-date.

Customer Relationship Management:

• Build and maintain positive relationships with customers, providing excellent customer service and support.
• Assist in managing customer accounts, including handling inquiries, resolving issues, and maintaining accurate customer records.
• Follow up on sales leads, inquiries, and quotes to drive conversion and meet sales targets.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing customers.

Sales Reporting and Analysis:

• Compile and analyze sales data, including sales performance, market trends, and competitor activities.
• Prepare regular sales reports and presentations for management, highlighting key insights and recommendations.
• Monitor and report on sales KPIs, sales targets, and progress towards goals.
• Assist in identifying areas for improvement and implementing strategies to enhance sales effectiveness.

Communication and Team Support:

• Facilitate effective communication and information flow within the sales team and across departments.
• Assist in coordinating internal sales meetings and training sessions.
• Collaborate with marketing to ensure alignment of sales and marketing efforts.
• Provide general support to the sales team, such as managing calendars, scheduling appointments, and arranging travel arrangements