ITIL®4 Practitioner: Problem Management
The ITIL® 4 Practitioner: Problem Management course is a specialized training program designed to equip IT professionals with the practical skills and knowledge needed to proactively identify, analyze, and resolve the root causes of incidents within an IT service management framework, aligned with ITIL® 4 best practices. It goes beyond reactive incident handling and focuses on preventing recurring issues and improving service stability.
Overview
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.
Course Objective
This course enables professionals to efficiently:
- Increase reliability of IT services
- Reduce losses and costs caused by IT service unavailability or degradation
- Fulfil service quality targets
- Reduce technical debt
- Anticipate utilization of IT support resources
- Measure, assess and develop the Problem Management practice capability in their organisation by using the ITIL Maturity Model
Who Should Attend
- Problem Managers and Team Leads:
- Those directly responsible for managing the problem management process and leading problem investigations.
- IT Support Staff and Analysts:
- Individuals who are involved in incident resolution and want to move towards proactive problem prevention.
- Those who frequently see recurring incidents.
- IT Operations Staff and Engineers:
- Professionals who work with IT systems and infrastructure and want to improve their stability.
- Service Desk Managers and Supervisors:
- Those who want to reduce the amount of incidents that the service desk recieves.
- IT Professionals Seeking ITIL® 4 Certification:
- Individuals who want to gain the ITIL® 4 Practitioner: Problem Management certification to enhance their career prospects.
Prerequisites
For the ITIL® 4 Practitioner: Problem Management course, participants should possess a combination of foundational IT knowledge, ITIL® 4 awareness, and practical experience.
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - General Information
- Purpose and description
- Terms and concepts
- Scope
- Practice success factors
- Key metrics
Module 2 - Value Streams and Processes
- Processes
- Value stream contribution
Module 3 - Organizations and People
- Roles, competencies and responsibilities
- Organizational structures and teams
Module 4 - Information and Technology
- Information exchange
- Automation and tooling
Module 5 - Partners and Suppliers
Module 6 - Capability Assessment and Development
- The practice capability levels
- Capability self-assessment
- Problem Management capability development
FAQs
General Questions:
- Q: What is the ITIL® 4 Practitioner: Problem Management course about?
- A: This course focuses on the practical application of ITIL® 4 principles to proactively identify, analyze, and resolve the root causes of incidents, improving service stability and preventing recurrence.
- Q: What version of ITIL® is this course based on?
- A: This course is based on ITIL® 4, the latest version of the ITIL® framework.
- Q: Is this course theoretical or practical?
- A: This is a Practitioner-level course, emphasizing practical application through exercises, simulations, and real-world scenarios.
- Q: How long is the course?
- A: The duration varies depending on the training provider and delivery method. Check with your chosen provider for specific details.
- Q: What materials are included in the course?
- A: Course materials typically include participant guides, practice exercises, sample exam questions, and access to online resources.
- A: Course materials typically include participant guides, practice exercises, sample exam questions, and access to online resources.
Course Benefits and Content
- Q: What are the benefits of taking this course?
- A: You’ll gain practical skills in problem management, learn root cause analysis techniques, contribute to incident prevention, and enhance your career prospects.
- Q: What topics are covered in the course?
- A: The course covers problem identification, root cause analysis, developing workarounds, problem resolution, communication, use of tools, and continuous improvement practices.
- Q: How will this course help me in my job?
- A: It will equip you with the practical skills and knowledge to proactively prevent incidents, improve service stability, and enhance problem resolution processes.
- A: It will equip you with the practical skills and knowledge to proactively prevent incidents, improve service stability, and enhance problem resolution processes.
Submit your interest today !
