Customer Service & Operation Executive (KL)
PEOPLELOGY BERHADÂ | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Details
Job Type
Full-time / Permanent
Position Level
Executive
Qualification
Diploma/Degree
Discipline
Customer Service & Operation
Schedule
Monday – Friday
Experience
1 year
Pay
RM 2,400 – RM 2,600 a month
Location
Kuala Lumpur
Job Description
1. Client Interaction
- Respond promptly to internal & external client inquiries.
- Assist clients & trainers with training arrangements.
- Address client concerns and complaints in a timely and professional manner.
- Build strong relationships with clients and foster loyalty.
- Maintain accurate records of client interactions, inquiries, and resolutions.
- Coordinate with internal departments & trainers to ensure a smooth client experience.
- Assist with marketing and promotional activities as needed.
Job Responsibilities
1. Client Interaction
- Respond promptly to internal & external client inquiries.
- Assist clients & trainers with training arrangements.
- Address client concerns and complaints in a timely and professional manner.
- Build strong relationships with clients and foster loyalty.
- Maintain accurate records of client interactions, inquiries, and resolutions.
- Coordinate with internal departments & trainers to ensure a smooth client experience.
- Assist with marketing and promotional activities as needed.
Job Requirements
- Strong interpersonal and problem-solving abilities.
- Proficient in computer applications (MS Office).
- Ability to multitask and prioritize tasks effectively.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Possessed own transport.
Required Skills
- Expert-level proficiency in Laravel, ReactJS, and React Native development
- Strong understanding of state management in React (e.g., Redux, Context API)
- Experience with version control systems (preferably Git)
- Excellent problem-solving and analytical skills
- Strong leadership and team management abilities
- Exceptional communication skills, both verbal and written
- Ability to manage multiple projects and priorities effectively
- Proficiency in writing clean, maintainable, and efficient code
- Experience with continuous integration and deployment (CI/CD) practices
Preferred Skills
- Knowledge of other JavaScript frameworks (e.g., Vue.js, Angular)
- Experience with cloud platforms (AWS, Google Cloud, or Alicloud)
- Familiarity with Docker and containerization
- Understanding of serverless architecture
- Experience with MongoDB and GraphQL
- Knowledge of performance optimization techniques for web and mobile applications
Benefits
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
