ITIL® 4 Specialist Create,
Deliver and Support
Overview
This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the “creation’ of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enable products and services whilst also covering supporting practices, methods, and tools.
Course Objective
“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable teach-enable services to their customers in an increasingly competitive market.
Who Should Attend
ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enable and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
Prerequisites
To enroll in an ITIL 4 CDS course, you must have successfully completed the ITIL 4 Foundation certification.
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - Understand How to Plan and Build a Service Value Stream to Create, Deliver, and Support Services.
- Understand the concepts and challenges relating to the following across the service value system
- Understand how to use a ‘shift-left’ approach
- Know how to plan and manage resources in the service value system
- Understand the use and value of information and technology across the service value system
Module 2 - Relevant of ITIL Practices Contribute to the Creation, Delivery and Support Across the SVS and Value Streams
- Know how to use a value stream to design, develop and transition new services
- Know how the following ITIL practices contribute to ta value stream for a new service
- Know how to use a value stream to provide user support
- Know how the following ITIL practices contribute to a value stream for user support
Module 3 - Know How to Create, Deliver, and Support Services
- Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
- Understand the use and value of the following across the service value system
Module 4 - Networking
- Describe the basic concepts of networking
- Describe the difference between public and private networking resources
- Explain a virtual private gateway using a real life scenario
- Explain a virtual private network (VPN) using a real life scenario
- Describe the benefit of AWS Direct Connect
- Describe the benefit of hybrid deployments
- Describe the layers of security used in an IT strategy
- Describe which services are used to interact with the AWS global network
Module 5 - Storage and Databases
- Summarize the basic concept of storage and databases
- Describe benefits of Amazon Elastic Block Store (Amazon EBS)
- Describe benefits of Amazon Simple Storage Service (Amazon S3)
- Describe the benefits of Amazon Elastic File System (Amazon EFS)
- Summarize various storage solutions
- Describe the benefits of Amazon Relational Database Service (Amazon RDS)
- Describe the benefits of Amazon DynamoDB
- Summarize various database services
Module 6 - Security
- Explain the benefits of the shared responsibility model
- Describe multi-factor authentication (MFA)
- Differentiate between the AWS Identity and Access Management (IAM) security levels
- Describe security policies at a basic level
- Explain the benefits of AWS Organizations
- Summarize the benefits of compliance with AWS
- Explain primary AWS security services at a basic level
Module 7 - Monitoring and Analytics
- Summarize approaches to monitoring your AWS environment
- Describe the benefits of Amazon CloudWatch
- Describe the benefits of AWS CloudTrail
- Describe the benefits of AWS Trusted Advisor
Module 8 - Pricing and Support
- Understand AWS pricing and support models
- Describe the AWS Free Tier
- Describe key benefits of AWS Organizations and consolidated billing
- Explain the benefits of AWS Budgets
- Explain the benefits of AWS Cost Explorer
- Explain the primary benefits of the AWS Pricing Calculator
- Distinguish between the various AWS Support Plans
- Describe the benefits of AWS Marketplace
Module 9 - Migration and Innovation
- Understand migration and innovation in the AWS Cloud
- Summarize the AWS Cloud Adoption Framework (AWS CAF)
- Summarize six key factors of a cloud migration strategy
- Describe the benefits of various AWS data migration solutions, such as
- AWS Snowcone, AWS Snowball, and AWS Snowmobile
- Summarize the broad scope of innovative solutions that AWS offers
- Summarize the five pillars of the AWS Well-Architected Framework
Module 10 - AWS Certified Cloud Practitioner Basics
- Determine resources for preparing for the AWS Certified Cloud Practitioner examination
- Describe benefits of becoming AWS Certified
FAQs
General Questions:
- Q: What is ITIL 4 CDS?
- A: ITIL 4 CDS (Create, Deliver and Support) is a specialized module within the ITIL 4 framework that focuses on the practical application of IT service management in creating, delivering, and supporting IT services.
- Q: What is the purpose of the ITIL 4 CDS course?
- A: The course aims to equip IT professionals with the skills and knowledge to effectively manage service value streams and integrate IT practices for successful service delivery.
- Q: Who should take the ITIL 4 CDS course?
- A: IT service management professionals, service desk personnel, incident and problem managers, IT support staff, and anyone involved in service creation, delivery, and support.
- Q: What are the prerequisites for the ITIL 4 CDS course?
- A: You must have successfully passed the ITIL 4 Foundation certification exam.
- Q: What software do I need for the course?
- A: Generally, no specific software is required, but familiarity with IT service management tools is beneficial.
- Q: How is the course structured?
- A: The course structure varies. It can be in-person, online, or a blended format. Check with the training provider for details.
- Q: How long is the course?
- A: The duration varies depending on the format and provider, but it’s designed to cover all necessary concepts and exam preparation.
- Q: Will I receive a certificate of completion for the course?
- A: Yes, peoplelogy will issue a certificate of completion.
ITIL 4 CDS Certification & Exam Questions
- Q: What are the benefits of ITIL 4 CDS certification?
- A: Demonstrates practical skills in service management, enhances career opportunities, improves service delivery, and increases professional credibility.
- Q: What is the ITIL 4 CDS exam like?
- A: The exam is a multiple-choice exam that tests your knowledge of the CDS module’s concepts and practices.
- Q: How do I apply for the ITIL 4 CDS exam?
- A: You apply through an Accredited Examination Institute after completing an accredited training course.
- Q: How much does the ITIL 4 CDS exam cost?
- A: The exam fee varies depending on the examination institute. Check with your training provider or the examination institute for current fees.
- Q: How long is the ITIL 4 CDS certification valid?
- A: ITIL 4 certifications are subject to renewal. Peoplecert who governs ITIL 4 certifications requires renewals every 3 years. Please check Peoplecert for the latest information.
- Q: Do I need ITIL 4 Foundation certification to take the ITIL 4 CDS exam?
- A: Yes, ITIL 4 Foundation certification is a mandatory prerequisite.
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