ITIL V4 Foundation
Overview
The new updated ITIL guidance will be called ITIL 4. The update will allow ITIL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world. The purport of ITIL 4 is to provide organizations with comprehensive guidance for the management of Information Technology in the modern service economy. ITIL 4 will evolve to provide and end-to-end IT/Digital Operation Model, covering the full delivery of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.
Course Objective
Upon completion of this program, participants should be able to:
- ITIL 4 provides a flexible foundation for organizations that must integrate various frameworks and approaches into their Service Management operating models.
- ITIL 4 aims to help businesses navigate the new technological era of digital services.
Who Should Attend
Individuals at the start of their journey in Service Management; ITSM Managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.
Prerequisites
The ITIL® 4 Foundation course has very minimal prerequisites, making it accessible to a wide range of individuals. In essence, there are no formal prerequisites required by PeopleCert, the examination institute for ITIL certifications.
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - Introduction
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
- The ITIL SVS
- The four dimensions model
Module 2 - Key Concepts of Service Management
- Value and value co-creation
- Value co-creation
Module 3 - Organizations, Service Providers, Service Consumers and Other Stakeholders
- Service providers
- Service consumers
- Other stakeholders
Module 4 - Products and Services
- Configuring resources for value creation
- Service Offerings
Module 5 - Service Relationship
- The service Relationship Model
Module 6 - Value, Outcomes, Costs and Risks
- Outcomes
- Costs
- Risks
- Utility and Warranty
Module 7 - The Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes – Value streams for service management
- Processes
- External Factors
- Summary
Module 8 - The ITIL Service Value System
- Service value system overview
- Opportunity, demand, and value
- The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Principle interaction
Module 9 - Governance
- Governing bodies and governance
- Governance in the SVS
Module 10 - Service Value Chain
- Plan
- Improve
- Engage
- Design and transition
- Obtain / build
- Deliver and support
Module 11 - Continual Improvement
- Steps of the continual improvement model
- Continual improvement and the guiding principles
Module 12 - General Management Practices
- Architecture management
- Continual improvement
- Information security management
- Knowledge management
- Measurement and reporting
- Organizational change management
- Portfolio management
- Project management
- Relationship management
- Risk management
- Service financial management
- Strategy management
- Supplier management
- Workforce and talent management
FAQs
General Questions:
- Q: What is ITIL 4 Foundation?
- A: ITIL 4 Foundation is an entry-level certification that provides a fundamental understanding of IT service management principles and practices within the ITIL 4 framework.
- Q: What is the purpose of the ITIL 4 Foundation course?
- A: The course aims to provide a basic understanding of ITIL 4 and prepare individuals for the ITIL 4 Foundation certification exam.
- Q: Who should take the ITIL 4 Foundation course?
- A: Anyone involved in IT service management, IT professionals seeking to enhance their knowledge, and individuals wanting a foundational understanding of ITIL.
- Q: Are there any prerequisites for the ITIL 4 Foundation course?
- A: No formal prerequisites are required. A basic understanding of IT concepts is helpful but not mandatory.
- Q: What software do I need for the course?
- A: Generally, no specific software is required. Basic computer literacy is sufficient.
- Q: How is the course structured?
- A: The course structure varies. It can be in-person, online, or a blended format. Check with the training provider for details.
- Q: How long is the course?
- A: The duration varies depending on the format and provider, but it’s designed to cover all necessary concepts and exam preparation.
- Q: Will I receive a certificate of completion for the course?
- A: Yes, peoplelogy will issue a certificate of completion.
ITIL 4 Foundation Certification & Exam Questions
- Q: What are the benefits of ITIL 4 Foundation certification?
- A: Provides a foundational understanding of ITIL 4, enhances career opportunities, improves understanding of service management, and increases professional credibility.
- Q: What is the ITIL 4 Foundation exam like?
- A: The exam is a multiple-choice exam that tests your knowledge of the ITIL 4 Foundation concepts and principles.
- Q: How do I apply for the ITIL 4 Foundation exam?
- A: You apply through an Accredited Examination Institute after completing an accredited training course.
- Q: How much does the ITIL 4 Foundation exam cost?
- A: The exam fee varies depending on the examination institute. Check with your training provider or the examination institute for current fees.
- Q: How long is the ITIL 4 Foundation certification valid?
- A: ITIL 4 certifications are subject to renewal. Peoplecert who governs ITIL 4 certifications requires renewals every 3 years. Please check Peoplecert for the latest information.
- Q: Do I need prior ITIL certifications to take the ITIL 4 Foundation exam?
- A: No, the ITIL 4 Foundation is the entry-level certification and does not require prior ITIL certifications.
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