ITIL®4 Practitioner: Monitoring and Event Management
The ITIL® 4 Practitioner: Monitoring and Event Management course is a specialized training program designed to equip IT professionals with the practical skills and knowledge to effectively monitor IT services and manage events within an IT service management framework, aligned with ITIL® 4 best practices. It focuses on proactive management, aiming to prevent incidents and minimize service disruptions.
Overview
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.
Course Objective
This course enables professionals to efficiently:
- Detect early warnings of IT service interruption or degradation
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reporting
- Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model
Who Should Attend
- IT Operations Staff and Engineers:
- Those responsible for the day-to-day operations and maintenance of IT systems and infrastructure.
- Network and Systems Administrators:
- Professionals who manage and monitor network devices, servers, and other infrastructure components.
- Service Desk Analysts and Technicians:
- Individuals who handle initial incident detection and event correlation, often acting as the first line of response.
- Monitoring and Event Management Specialists:
- Those with specific responsibilities for designing, implementing, and managing monitoring tools and processes.
- IT Managers and Supervisors:
- Individuals who oversee IT operations and need to understand proactive monitoring strategies.
- IT Professionals Seeking ITIL® 4 Certification:
- Those who want to gain the ITIL® 4 Practitioner: Monitoring and Event Management certification to enhance their career prospects.
Prerequisites
For the ITIL® 4 Practitioner: Monitoring and Event Management course, participants should have a combination of foundational IT knowledge and practical experience.
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - General Information
- Purpose and description
- Terms and concepts
- Scope
- Practice success factors
- Key metrics
Module 2 - Value Streams and Processes
- Processes
- Value stream contribution
Module 3 - Organizations and People
- Roles, competencies and responsibilities
- Organizational structures and teams
Module 4 - Information and Technology
- Information exchange
- Automation and tooling
Module 5 - Partners and Suppliers
Module 6 - Capability Assessment and Development
- The practice capability levels
- Capability self-assessment
- Incident Management capability development
FAQs
General Questions:
- Q: What is the ITIL® 4 Practitioner: Monitoring and Event Management course about?
- A: This course focuses on the practical application of ITIL® 4 principles to effectively monitor IT services and manage events, enabling proactive service management and minimizing disruptions.
- Q: What version of ITIL® is this course based on?
- A: This course is based on ITIL® 4, the latest version of the ITIL® framework.
- Q: Is this course theoretical or practical?
- A: This is a Practitioner-level course, so it emphasizes practical application through exercises, simulations, and real-world scenarios.
- Q: How long is the course?
- A: The duration varies depending on the training provider and delivery method. Check with your chosen provider for specific details.
- Q: What materials are included in the course?
- A: Course materials typically include participant guides, practice exercises, sample exam questions, and access to online resources.
Course Benefits and Content
- Q: What are the benefits of taking this course?
- A: You’ll gain practical skills in monitoring and event management, improve service availability, contribute to incident prevention, and enhance your career prospects.
- Q: What topics are covered in the course?
- A: The course covers monitoring strategies, event detection and analysis, response procedures, use of monitoring tools, communication, and continuous improvement.
- Q: How will this course help me in my role?
- A: It will equip you with the practical skills and knowledge to proactively manage IT services, minimize disruptions, and improve overall service reliability.
Submit your interest today !
