ITIL®4 Specialist High
Velocity IT
Overview
This module explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment. Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.
Course Objective
By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital service at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organizations to make the right investments, in order to meet and exceed business goals.
Who Should Attend
ITIL 4 Specialist High-Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within towards high velocity environments.
Prerequisites
While not a formal requirement, practical experience in IT service management, particularly within Agile, Lean, or DevOps environments, is highly advantageous.
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - Understand concepts regarding the high-velocity nature of digital enterprise, including the demand it places on IT
- Understand the following terms:
- Digital Organization
- High-velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
- Understand when the transformation to high-velocity IT is desirable and feasible
- Understand the five objectives associated with digital products to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development – quick realization and delivery of IT services and IT-related products
- Resilient operations – high resilient IT services and IT-related products
- Co-created value – effective interactions between service provider and consumer
- Assured conformance – to governance, risk and compliance (GRC) requirements
Module 2 - Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand how high-velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
Module 3 - Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
- Understand the following principles, models and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Know how to use the following principles, models and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking to contribute to
- Help get customers’ jobs done
- Trust and be trusted
- Continually raise the bar
- Accept ambiguity and uncertainty
- Commit to continual learning
Module 4 - Know how to onboard and offboard customers and users
- Understand key transition, onboarding and offboarding activities
- Understand the ways of relating with users and fostering user relationships
- Understand how users are authorized and entitled to services
- Understand different approaches to mutual elevation of customer, user and service provider capabilities
- Know how to prepare onboarding and offboarding plans
- Know how develop user engagement and delivery channels
- Know how the service catalogue management practice can be applied to enable and contribute to offering user services
- Know how the service desk practice can be applied to enable and contribute to user engagement
- Understand how users can request services
Module 5 - Know how to act together to ensure continual value co-creation (service consumption/provisioning)
- Understand methods for triaging of user requests
- Understand the concept of user communities
- Understand methods for encouraging and managing customer and user feedback
- Know how to foster a service mindset (attitude, behaviour, and culture)
- Know how to use the different approaches to provision of user services
- Know how to seize and deal with customer and user ‘moment of truth’
- Know the how the service request management practice can be applied to enable and contribute to service usage
- Know how to capture, influence and manage demand and opportunities
- Know how to collect, specify and priorities requirements from a diverse range of stakeholders
- Know how the business analysis practice can be applied to enable and contribute to requirement management and service design (the business analysis practice)
Module 6 - Know how to realize and validate service value
- Understand methods for measuring service usage and customer and user experience and satisfaction
- Understand methods to track and monitor service value (outcome, risk, cost and resources)
- Understand different types of reporting of service outcome and performance
- Understand charging mechanism
- Know how to validate service value
- Know how to evaluate and improve the customer journey
- Know how the portfolio management practice can be applied to enable and contribute to service value realization
FAQs
Course Fundamentals
- What is the ITIL® 4 Specialist High Velocity IT course about?
- This course focuses on how organizations can leverage ITIL 4 principles to operate effectively in the fast-paced digital era, emphasizing agility, speed, and value delivery.
- Who is the target audience for this course?
- This course is designed for IT professionals involved in digital transformation, those seeking to enhance service delivery speed, and managers working in dynamic IT environments.
General Inquiries
- Does the ITIL® 4 Specialist High Velocity IT certification expire?
- It is important to know that PeopleCert has implemented a recertification program. Therefore ITIL certifications need to be renewed every 3 years.
- Where can I take the ITIL® 4 Specialist High Velocity IT course?
- The course is available through various accredited training organizations, both online and in-person.
- How does this certification contribute to the ITIL 4 Managing Professional stream?
- This is a core module within the ITIL 4 Managing Professional designation.
Submit your interest today !
