CompTIA A+
Overview
Course Objective
In this course, you will learn to:
• Identifying, using, and connecting hardware components and devices
• Install and support Windows OS including command line & client support. Understand
Mac OS,
• Linux and mobile OS
• Troubleshoot PC and mobile device issues including application security support
• Explain types of networks and connections including TCP/IP, WIFI and SOHO
• Troubleshoot device and network issues
• Identify and protect against security vulnerabilities for devices and their network
connections
• Install & configure laptops and other mobile devices
• Compare & contrast cloud computing concepts & set up client-side virtualization
• Follow best practices for safety, environmental impacts, and communication and
professionalism
Who Should Attend
Prerequisites
Training Calendar
Intake
Duration
Program Fees
Module
Module 1 - Installing Motherboard and Connectors
• Cable Types and Connectors
• Motherboards
• Explaining Basic Cable Types
• Legacy Cable Types
Module 2 - Installing System Devices
• Installing a Power Supply Unit
• Power Supplies and Coolin
• Installing and Configuring Mass Storage Devices
• Storage Devices
• System Memory
• Installing and Upgrading Processors
• Installing and Configuring Motherboards, CPUs, and Add-on Cards
• CPUs
Module 3 - Troubleshooting PC Hardware
• Applying Best Practice Methodology to Resolve Problems
• Troubleshooting Methodology
• BIOS/UEFI
• Troubleshooting RAID Issues
• Troubleshooting Problems with Storage Drives and RAID Arrays
• Power and Disk Issues
• Troubleshooting Problems with Motherboards, RAM CPU, and
Power
• Troubleshooting Video, Projector, and Display Issues
• System and Display Issues
Module 4 - Comparing Local Networking Hardware
• Network Types
• Installing and Configuring a Switch
• Networking Hardware
• Wiring a Patch Panel
• Network Cable Types
• Wireless Networking Types
Module 5 - Configuring Network Addressing and Internet Connections
• Internet Connection Types
• Installing and Configuring a Router
• Basic TCP/IP Concepts
• Protocols and Ports
• Network Configuration Concepts
Module 6 - Supporting Network Services
• Services Provided by Networked Hosts
• Summarizing Network Host Services
• Internet and Embedded Appliances
• Testing and Troubleshooting Twisted-Pair Cabling Solutions
• Review Activity: Networks
Module 7 - Summarizing Virtualization and Cloud Concepts
• Client-Side Virtualization
• Summarizing Cloud-Computing Concepts
• Implementing Client Virtualization and Cloud Computing
• Cloud Concepts
Module 8 - Supporting Mobile Devices
• Common Mobile Device Accessories
• Mobile Devices and Peripherals
• Troubleshooting Common Issues with Mobile Devices
• Mobile Device Apps
• Upgrading Laptop System Components
• Laptop Hardware
• Troubleshooting Power and Cooling Issues
• Troubleshooting Display Issues
• Mobile Device Issues
Module 9 - Supporting Print Devices
• Deploying and Configuring Multifunction Devices/Printers and
Settings
• Installing and Configuring Imaging Devices
• Printer and Multifunction Devices
• Maintaining Inkjet Printers
• Maintaining Laser Printers
• Print Device Consumables
• Laser Printer Print Defects
• Print Device Issues
Module 10 - Configuring Windows
• Creating a User Account in Windows 10
• Windows User Settings
• Windows System Settings
Module 11 - Managing Windows
• Editing the Windows Registry
• Creating Custom MMC’s in Windows
• Management Consoles
• Using Features and Tools of the Microsoft Windows 10 operating
system
• Performance and Troubleshooting Tools
• Copying Files and Folders at the Command Prompt
• Command-line Tools
Module 12 - Identifying OS Types and Features
• Common OS Types and Their Purpose
• OS Types
• Checking Compatibility for OS Installation or Upgrade
• Review Activity: Windows Editions
Module 13 - Supporting Windows
• Deploying a Windows Image
• OS Installations and Upgrades
• Applying Application Installation and Configuration Concepts
• Applications
• Troubleshooting Common Windows OS Problems
• Windows OS Problems
Module 14 - Managing Windows Networking
• Windows Networking
• Using the Appropriate Microsoft Command-Line Tool
• Windows Networking
• Windows Security Settings
• Creating Home Folders
• Windows Shares
Module 15 - Managing Linux and macOS
• Supporting Mac Operating Systems
• Features of Linux
• Features of macOS
Module 16 - Configuring SOHO Network Security
• Attacks, Threats, and Vulnerabilities
• Wireless Security Protocols
• SOHO Router Security
• Configuring Appropriate Security Settings on SOHO Wireless and
Wired Networks
• Security Measures
Module 17 - Managing Security Settings
• Workstation Security
• Browser Security
• Reducing Malware Effects
• Workstation Security Issues
Module 18 - Supporting Mobile Software
• Troubleshooting Common Mobile OS and Application Issues
• Mobile OS Security
• Mobile OS and App Software
• Mobile OS and App Security
Module 19 - Using Support and Scripting Tools
• Remote Access Technologies
• Implementing Workstation Backup and Recovery Methods
• Backing Up Data and Settings
• Backup and Recovery
• Data Handling Best Practices
• Identifying the Basics of Scripting
• Basics of Scripting
Module 20 - Implementing Operational Procedures
• Implementing Best Practices with Documentation and Support
Systems Information Management
• Best Practice Documentation
• Using Proper Communication Techniques and Professionalism
• Proper Communication Techniques
• Common Safety and Environmental Procedures
FAQs
General Questions:
Q: What is this course about?
A: This course prepares individuals for the CompTIA A+ certification, which validates essential IT skills for troubleshooting, networking, security, and operating systems. Participants will gain hands-on knowledge of hardware, software, cloud computing, and security best practices, ensuring they are job-ready for technical support and IT operational roles.
Q: Who should attend this course?
A: This course is ideal for individuals looking to start a career in IT, particularly in technical support, help desk, or IT administration roles. It is designed for those with basic computer skills and an interest in IT infrastructure, networking, and troubleshooting.
Q: What are the prerequisites for this course?
A: Participants should have basic computer skills and familiarity with Windows environments, internet browsing, and general computing concepts. Prior knowledge from the CompTIA IT Fundamentals+ course is recommended but not required.
Q: How is the course structured?
A: The course covers key IT support areas, including:
Hardware and Devices: Identifying and configuring motherboards, power supplies, storage, memory, and peripherals.
Operating Systems: Installing and managing Windows, Linux, and macOS.
Networking: Understanding TCP/IP, configuring routers, and troubleshooting networks.
Security: Identifying and mitigating security vulnerabilities in devices and networks.
Cloud Computing & Virtualization: Setting up cloud solutions and virtual machines.
Troubleshooting & IT Operations: Diagnosing and resolving PC, mobile, and printer issues.
Professionalism & Best Practices: Effective communication, documentation, and operational procedures.
Q: How long is the course?
A: The course duration is 5 days.
Q: Will I receive a certificate upon completion?
A: This course prepares participants for the CompTIA A+ certification exam. For certification details, check with the course provider.
Program Content & Skills:
Q: What specific topics are covered in the course?
A: The course covers essential IT support and technical skills, including:
Installing and Configuring Hardware: Motherboards, CPUs, memory, storage, power supplies, and peripheral devices.
Operating Systems Management: Installing, configuring, and troubleshooting Windows, macOS, and Linux.
Networking Basics: TCP/IP, Wi-Fi, routers, switches, and network troubleshooting.
Security Fundamentals: Protecting devices and networks against threats, security protocols, and best practices.
Cloud Computing and Virtualization: Setting up and managing virtual environments.
Troubleshooting IT Issues: Diagnosing and resolving hardware, software, and network problems.
Supporting Mobile and Print Devices: Installing, maintaining, and troubleshooting mobile and printing devices.
IT Professionalism and Best Practices: Effective communication, documentation, and safety procedures.
Q: Will I learn about advanced IT technologies?
A: The course provides a strong foundation in IT support, covering both hardware and software troubleshooting. While it touches on advanced topics like cloud computing, scripting, and security, its focus is on practical, entry-level IT skills needed for CompTIA A+ certification.
Q: Will I learn how to integrate IT solutions into business operations?
A: Yes, the course covers IT best practices for supporting business functions, including network setup, security management, troubleshooting, and system optimization to enhance productivity and efficiency in workplace environments.
Q: Will I work on real-world examples and exercises?
A: Yes, the course includes practical exercises, case studies, and performance-based tasks that simulate real-world IT scenarios. Participants will gain hands-on experience with troubleshooting, hardware installation, networking, and system management.
Submit your interest today !
