Customer Service Executive
PEOPLELOGY GROUP | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Details
Job Type
Full-time
Position Level
Executive
Qualification
Fresh Graduates
Discipline
Customer Service
Schedule
Monday – Friday
Experience
0 – 1 year
Job Description
Corporate CS & OP Executive need to provide exceptional support to clients throughout their training journey. The role will involve addressing inquiries, resolving issues, and ensuring client satisfaction. The ideal candidate possesses strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.
Job Responsibilities
1. Client Interaction
- Respond promptly to internal & external client inquiries.
- Assist clients & trainers with training arrangements.
- Address client concerns and complaints in a timely and professional manner.
- Build strong relationships with clients and foster loyalty.
2. Administrative Tasks
- Maintain accurate records of client interactions, inquiries, and resolutions.
- Coordinate with internal departments & trainers to ensure a smooth client experience.
- Assist with marketing and promotional activities as needed.
Job Requirements
Qualifications:
- Strong interpersonal and problem-solving abilities.
- Proficient in computer applications (MS Office).
- Ability to multitask and prioritize tasks effectively.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Possessed own transport.
Note: Only shortlisted candidates will be contacted.
Benefits
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Supplemental Pay:
- Yearly bonus
